Resolved
Resolved

The CloudHealth team has monitored and conducted spot checks, confirming that no further issues have been identified and services are running as expected. This incident will now be closed.

Identified

CloudHealth Engineering has developed a fix for the issue, that is in the process of being deployed.

Once deployed impacted customers will have September 2024 billing rerun to implement the fix for customer level billing data.

Investigating

We are continuing to investigate this issue. We will provide updates as new information becomes available.

Monitoring

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We are currently investigating an issue with Tanzu CloudHealth. Partners may see excessive SNS (Simple Notification Service) charges for their channel customers as of September 25, 2024. This issue is only affecting partner channel customers with SMS notifications.

We will provide updates as new information becomes available.

Began at:

Affected components