Resolved

VMWare Cloud services are fully functional and working as expected.This incident stands resolved.

Start Time: January 23, 2020 04:10 UTC End Time: January 23, 2020 04:40 UTC

Impact: None

Monitoring

VMWare Cloud services are restored and operational. The VMware Engineering team continues to monitor the service for any potential impact and the next update shall be provided in 30 minutes or sooner.

Start Time: January 23, 2020 04:10 UTC End Time: January 23, 2020 04:40 UTC

Impact: None

Investigating

VMware Engineering is observing an issue with the VMware Cloud Services functionality and are working towards service restoration. Further updates will be provided within the next hour.

Start Time: January 23, 2020 04:10 UTC End Time: N/A

Impact: Users may experience issues while listing Service Requests, creating Service Requests. But existing workloads are not impacted.

Began at:

Affected components
  • VMware Cloud Services
    • VMware Cloud on AWS / AWS SDDC
      • VMware Cloud on AWS
    • VMware Aria
      • VMware Aria Automation for Secure Clouds
    • VMware HCX
    • VMware Marketplace
    • VMware Lab Platform