DNS Issue with Broadcom.com
We have monitored the service for stability and this incident shall now be closed.
As of 20:20 UTC, the DNS issue impacting the service has been restored. Broadcom.com is accessible and authentication is fully functional. Customers will no longer experience issues accessing or managing their respective products/services. We are continuing to monitor the service to ensure stability, and we will update the status of this incident when further information is available.
We are starting to see improvements and DNS requests propagating and resolving successfully.
We will provide updates as new information becomes available.
We are continuing to investigate this issue as high priority. We have narrowed the root cause to a DNS propagation issue. The DNS records are not successfully replicating across the global DNS servers. Customers may continue to experience issues accessing and/or using various services.
We will provide updates as new information becomes available.
We are continuing to investigate this issue as high priority. As per our preliminary investigation, the DNS service is impacted and resulting in authentication failures. Some customers are experiencing errors accessing portal and other applications while others may experience degraded performance. Please note that there is no impact to protection services.
We will provide updates as new information becomes available.
We are currently aware of customers experiencing issues using multiple products and services. This is related to an ongoing DNS issue. We are currently investigating the cause of this issue and will provide updates as new information becomes available.
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App Synthetic Monitor
- App Synthetic Monitor
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Cloud Secure Web Gateway
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Point of Presence (POP) - Americas
- Buenos Aires, Argentina (GARBA)
- Columbia, South Carolina (GUSCO)
- Dallas, Texas (GUSDA)
- Des Moines, Iowa (GUSDM)
- Las Vegas, Nevada (GUSLV)
- Los Angeles, California (GUSLA)
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- Montreal, Canada (GCAMO)
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Point of Presence (POP) - APAC
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- Shanghai, China (ACNSH)
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Point of Presence (POP) - Europe And The Middle East
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Point of Presence (POP) - Americas
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CloudSOC CASB
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DLP Cloud
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India
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Europe
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DX Operational Observability – US
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Rally
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EMEA
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FedRAMP
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Symantec Endpoint Security Complete
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Europe
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North America
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India
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Europe
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Symantec Endpoint Security Enterprise
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North America
- Cloud Portal
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- Mobile
- Secure Connection
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Europe
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- Secure Connection
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India
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North America
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Symantec ZTNA
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Management Portal - Americas, Japan
- Connectivity PoD US (South Carolina)
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Management Portal - Europe, India, Middle East
- Connectivity PoD EU (Belgium)
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Management Portal - Americas, Japan
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VIP
- VIP Self Service Portal
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- My VIP
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- SMS Delivery
- Mobile Push Delivery
- User Authentication Javascript Service
- Authenticator Validation and Management APIs
- Authenticator Provisioning Service
- User Validation and Management APIs
- Intelligent Authentication
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Web Isolation
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Data Centers - Americas
- Montréal, Québec, Canada (northamerica-northeast1)
- São Paulo, Brazil (southamerica-east1)
- Ashburn, Northern Virginia, USA (us-east4)
- The Dalles, Oregon, USA (us-west1)
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Data Centers - Asia Pacific
- Hong Kong (asia-east2)
- Tokyo, Japan (asia-northeast1)
- Seoul, South Korea (asia-northeast3)
- Mumbai, India (asia-south1)
- Jurong West, Singapore (asia-southeast1)
- Sydney, Australia (australia-southeast1)
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Data Centers - Europe, Middle East & Africa
- St. Ghislain, Belgium (europe-west1)
- London, England, UK (europe-west2)
- Frankfurt, Germany (europe-west3)
- Tel-Aviv, Israel (me-west1)
- Cloud Management Portal
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Data Centers - Americas
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