Rally (EU1 & US1) intermittent login issues : 500 Internal Server Error (Cloudflare)

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

Rally is facing intermittent login issues due to a Cloudflare, affecting both the EU1 and US1 Rally applications.

Users may receive a "500 Internal Server Error" when trying to access the applications.

Began at:

Affected components
  • Rally
    • US
      • Authentication
      • Insights (Beta)
      • Lookback API
      • Search
      • Support Link
      • Watches
      • Main Application
    • EMEA
      • Support Link
      • Search
      • Watches
      • Authentication
      • Main Application
      • Insights (Beta)
      • Lookback API
    • Sandbox