Email Delays in EMEA Region

We have monitored the service for stability and this incident shall now be closed.

We have applied a fix and customers will no longer experience delays with mail delivery. We are now monitoring the service and we will provide updates as new information becomes available.

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

We are aware of a small subset of customers provisioned on EMEA based infrastructure experiencing delay in sending and receiving emails. We will deliver queued email following our retry schedule once service is restored.

We are handling this issue as a high priority and have engaged all appropriate teams at Broadcom. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.