Broadcom ERP System Maintenance – February 08, 2025 12:00 UTC to February 10, 2025 00:00 UTC (February 08, 2025 04:00 PDT to February 09, 2025 16:00 PDT)

Broadcom will be undergoing maintenance on our backend systems between February 08, 2025 12:00 UTC to February 10, 2025 00:00 UTC (February 08, 2025 04:00 PDT to February 09, 2025 16:00 PDT) which will impact various elements on the Support Portal.

Impact

• License Key Downloads
  • When attempting to download license keys, end-users will receive an error message
  • LMP/ALP Keys can be manually created by contacting Customer Care
• Network Protection Symantec License Key Downloads
  • NP products can download licenses and perform add-ons via the appliance directly
  • NP products cannot perform upgrades or swaps -Broadcom Assist Portal
  • Users will be unable to download BSN software during this time
• Portfolio License Agreements (PLA)
  • When attempting to subscribe to PLA products, end-users will receive an error message
• Entitlement Contract Details
  • When clicking the Contract Details button from the My Entitlements Portal, end-users will receive an error message
• User Registration
  • End users attempting to gain additional site ID access will not have that reflected under My Entitlements or Case Management until after the maintenance is completed
• Trial & Beta
  • When attempting to request a new Trial or Beta, new requests can be submitted but requests will not be processed until after the outage has completed
• Token Redemption Portal
  • End users will receive an error message when attempting to redeem tokens

If you have any questions or require assistance during this period, please contact Broadcom Customer Care.

We apologize for any inconvenience this may cause and appreciate your patience while we work to improve our systems.