Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On October 8, 2024 between 13:22 and 13:24 UTC, DX SaaS customers in the US region may have experienced a temporary disconnection of APM agents due to an infrastructure issue. As of 13:24 UTC, all agents have successfully reconnected, and no further issues have been observed. The environment is now fully stable.

We will continue to monitor the system for stability and will provide updates as more information becomes available.

Began at:

Affected components
  • DX O2 SAAS
    • DX Operational Observability – US
      • Application Performance Management