Resolved

This incident has been resolved.

Monitoring

A fix has been implemented and we are monitoring the results.

Update

We are continuing to work on a fix for this issue.

Note that Alert/Alarm processing is not affected and all other aspects of the service are functioning as normal.

Identified

The issue has been identified and a fix is being implemented.

Update

We are continuing to investigate this issue.

We will provide updates as new information becomes available.

Investigating

We are aware of Application Performance Management customer tenants provisioned on US infrastructure experiencing agents greyed out and metric gaps in metric view.

We are currently investigating the cause of this issue and will provide updates as new information becomes available.

Note that Alert/Alarm processing is not affected and all other aspects of the service are functioning as normal.

Began at:

Affected components
  • DX O2 SAAS
    • DX Operational Observability – US
      • Application Performance Management