[Extended]Cloud SWG: Dedicated IP Service Maintenance April 03, 2025 - April 07, 2025

4 days and 23 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

Update

Please be advised that the time duration for this maintenance has been extended. This maintenance will now complete on April 07, 2025 at 23:00 UTC.

Updated POP Schedule

  • Amsterdam, the Netherlands (GNLAM) : April 07, 2025, 18:00 UTC - April 07, 2025, 23:00 UTC
Underway

Update:

Please note the maintenance window for Sao Paulo POP has been extended. It will now complete at 09:00 UTC.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

Broadcom will perform maintenance to the Cloud SWG Dedicated IP service in the sites listed below between April 3, 2025 and April 5, 2025, for a duration of 5 hours between 18:00 and 06:00 local time.

  • São Paulo (GBRSP)
  • Taipei (GTWTA)
  • Amsterdam (GNLAM)
  • Dammam (GSADA)
  • Toronto (GCATO)
  • Ankara (GTRAN)
  • Paris (GFRPA)

Impact

Expect the Dedicated IP service in Sites listed above to be completely unavailable during the maintenance window. Dedicated IP traffic egressing via the Dedicated IP facility in the sites listed above will be automatically redirected to your next nearest Dedicated IP location during the maintenance window. If you do not have a secondary Dedicated IP location as suggested per best practices, the Dedicated IP traffic egressing via the DEI site listed above will fail open and will directly egress via shared IPs.

Timing

  • Sao Paulo: April 3 2025, 00:00 UTC - April 3 2025, 05:00 UTC
  • Taipei: April 3 2025, 13:00 UTC - April 3 2025, 18:00 UTC
  • Amsterdam: April 3 2025, 18:00 UTC - April 3 2025, 23:00 UTC
  • Dammam: April 3 2025, 23:00 UTC - April 4 2025, 04:00 UTC
  • Toronto: April 4 2025, 05:00 UTC - April 4 2025, 10:00 UTC
  • Ankara: April 4 2025, 10:00 UTC - April 4 2025, 15:00 UTC
  • Paris: April 4 2025, 22:00 UTC - April 5 2025, 03:00 UTC

Technical Support

Experiencing issues? Contact technical support by visiting: https://support.broadcom.com/security.

For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://status.broadcom.com.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Sao Paulo, Brazil (GBRSP)
      • Toronto, Canada (GCATO)
    • Point of Presence (POP) - APAC
      • Taipei, Taiwan (GTWTA)
    • Point of Presence (POP) - Europe And The Middle East
      • Amsterdam, the Netherlands (GNLAM)
      • Ankara, Turkey (GTRAN)
      • Paris, France (GFRPA) / Paris, France (GFRVE)
      • Dammam, Saudi Arabia (GSADA)