Cloud SWG: General Product Maintenance [Multiple POPs] September 16 - September 18, 2024

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Broadcom will perform general maintenance to the Cloud SWG Service on Des Moines, Iowa (GUSDM), Washington, DC (GUSAS) and Columbia, South Carolina (GUSCO) POPs starting on September 16, 2024, at 02:00 UTC and completing on September 18, 2024 at 07:00 UTC. Please see below for the exact maintenance window by location.

Carefully review the information below to avoid disruption of service.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• IPSec : no actions required
• Explicit proxy/ WSS Agent / SEA (Symantec Enterprise Agent) / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action

IP address maintenance will be performed as part of this maintenance. If you have restrictive access policies and allow our existing network ranges you won't be impacted. Please review our best practices and published network ranges in this article.

Timing

• Des Moines, Iowa (GUSDM): September 16, 2024; 02:00 UTC - September 16, 2024; 07:00 UTC
• Washington, DC (GUSAS) : September 17, 2024; 02:00 UTC - September 17, 2024; 07:00 UTC
• Columbia, South Carolina (GUSCO): September 18, 2024; 02:00 UTC - September 18, 2024; 07:00 UTC

Technical Support

Experiencing issues? Contact technical support by visiting here.

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