Web Isolation/Cloud SWG: Document Isolation Service Maintenance October 20, 2024

Sunday, 20 October — 8 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

Broadcom will perform maintenance on the Document Isolation service, which is used to safely view documents remotely. The maintenance resolves the issue where some end users receive "unauthorized" when isolating a document.

Timing

The maintenance window will run on October 20, 2024. All maintenance will occur between 07:00 UTC and 15:00 UTC.

Impact

There is no expected impact on customers during this maintenance.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Global Services
      • Web Isolation
  • Web Isolation
    • Data Centers - Americas
      • Montréal, Québec, Canada (northamerica-northeast1)
      • São Paulo, Brazil (southamerica-east1)
      • Ashburn, Northern Virginia, USA (us-east4)
      • The Dalles, Oregon, USA (us-west1)
    • Data Centers - Asia Pacific
      • Hong Kong (asia-east2)
      • Tokyo, Japan (asia-northeast1)
      • Seoul, South Korea (asia-northeast3)
      • Mumbai, India (asia-south1)
      • Jurong West, Singapore (asia-southeast1)
      • Sydney, Australia (australia-southeast1)
    • Data Centers - Europe, Middle East & Africa
      • St. Ghislain, Belgium (europe-west1)
      • London, England, UK (europe-west2)
      • Frankfurt, Germany (europe-west3)
      • Tel-Aviv, Israel (me-west1)