Cloud SWG: General Product Maintenance October 09, 2024

14 hours
Complete
Complete

The maintenance is now complete. Thanks for your patience.

Underway

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Scheduled

Broadcom will perform general maintenance to the Cloud SWG Service beginning on October 09, 2024 starting at 14:00 UTC , lasting for a duration of up to 14 hours.

Impact

During this maintenance event Dedicated IP routing will be unavailable for a short period. The following describes what happens to connected clients, depending on access method used:

  • Explicit proxy/ WSS Agent / SEA (Symantec Enterprise Agent) / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action
  • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action

Technical Support

Experiencing issues? Contact technical support by visiting: https://support.broadcom.com/security.

For service status and maintenance updates visit and subscribe to Broadcom Service Status.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Buenos Aires, Argentina (GARBA)
      • Columbia, South Carolina (GUSCO)
      • Dallas, Texas (GUSDA)
      • Des Moines, Iowa (GUSDM)
      • Las Vegas, Nevada (GUSLV)
      • Los Angeles, California (GUSLA)
      • Mexico City, Mexico (GMXMC)
      • Montreal, Canada (GCAMO)
      • Portland, Oregon (GUSPO)
      • Sao Paulo, Brazil (GBRSP)
      • Toronto, Canada (GCATO)
      • Washington, DC (GUSAS)
      • Bogota, Colombia (GCOBO)
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Bangkok, Thailand (GTHBA)
      • Beijing, China (ACNBJ)
      • Delhi, India (GINDE)
      • Hanoi, Vietnam (GVNHA)
      • Hong Kong (GCNHK)
      • Islamabad, Pakistan (GPKIS)
      • Jakarta, Indonesia (GIDJK)
      • Kuala Lumpur, Malaysia (GMYKL)
      • Manila, Philippines (GPHMA)
      • Melbourne, Australia (GAUME)
      • Mumbai, India (GINMU)
      • Osaka, Japan (GJPOS)
      • Seoul, South Korea (GKRSE)
      • Shanghai, China (ACNSH)
      • Singapore (GSGRS)
      • Sydney, Australia (GAUSY)
      • Taipei, Taiwan (GTWTA)
      • Tokyo, Japan (GJPTK)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Amsterdam, the Netherlands (GNLAM)
      • Ankara, Turkey (GTRAN)
      • Athens, Greece (GGRAT)
      • Brussels, Belgium (GBEBR)
      • Bucharest, Romania (GROBU)
      • Copenhagen, Denmark (GDKCP)
      • Doha, Qatar (GQADO)
      • Dover, England (GGBDO)
      • Dubai, UAE (GAEDX)
      • Dublin, Ireland (GIEDU)
      • Frankfurt, Germany (GDEFR)
      • Helsinki, Finland (GFIHE)
      • Lisbon, Portugal (GPTLI)
      • London, England (GGBLO)
      • Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA))
      • Manama, Bahrain (GBHMA)
      • Milan, Italy (GITMI)
      • Milan, Italy (GITMO)
      • Nicosia, Cyprus (GCYNI)
      • Oslo, Norway (GNOOS)
      • Paris, France (GFRPA) / Paris, France (GFRVE)
      • Riyadh, Saudi Arabia (GSARI)
      • Stockholm, Sweden (GSESK)
      • Tel Aviv, Israel (GILTA)
      • Valletta, Malta (GMTVA)
      • Vienna, Austria (GATVI)
      • Warsaw, Poland (GPOWA)
      • Zurich, Switzerland (GCHZU)
      • Ljubljana, Slovenia (GSILJ)
      • Zagreb, Croatia (GHRZA)
      • Belgrade, Serbia (GRSBE)
      • Tallinn, Estonia (GEETA1)
      • Vilnius, Lithuania(GLTVI)
      • Riga, Latvia (GLVRI)
      • Dammam, Saudi Arabia (GSADA)
    • Point of Presence (POP) - Africa
      • Abuja, Nigeria (GNGAB)
      • Accra, Ghana (GGHAC)
      • Algiers, Algeria (GDZAL)
      • Cairo, Egypt (GEGCA)
      • Dakar, Senegal (GSNDA)
      • Gaborone, Botswana (GBWGA)
      • Harare, Zimbabwe (GZWHA)
      • Johannesburg, South Africa GZASO (Previously Johannesburg GZAJB)
      • Lilongwe, Malawi (GMWLI)
      • Luanda, Angola (GAOLU)
      • Lusaka, Zambia (GZMLU)
      • Maputo, Mozambique (GMZMA)
      • Nairobi, Kenya (GKENA)
      • Port Louis, Mauritius (GMUPL)
      • Rabat, Morocco (GMARA)
      • Tunis, Tunisia (GTNTU)
      • Windhoek, Namibia (GNAWI)