The maintenance is now complete. Thanks for your patience.
The scheduled maintenance is now underway. We'll keep you updated on our progress.
Beginning October 21, 2024, Broadcom will update the Cloud SWG with a new version of the sandbox engine associated with the Malware Advanced Service. This maintenance activity is expected to complete on October 23, 2024. Existing customers will be migrated automatically without the need for manual reconfiguration. All historical reports will be preserved and the migration is not expected to cause any issues or outages. While the sandbox will be new to Cloud SWG, it has been live in production for our Email Security Service and Symantec Endpoint Security Complete customers for over a year with excellent performance and efficacy.
Impact
Required Action
No action is necessary, as customers will be migrated automatically without the need for manual reconfiguration.
Notice
This communication is related to the Cloud SWG public infrastructure. For updates related to the Symantec Gov Cloud infrastructure, subscribe to status notifications for the "FedRAMP" component at: https://status.broadcom.com/services/cloud-secure-web-gateway.
Support
Questions? Contact technical support by visiting: https://support.broadcom.com/security.
For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://status.broadcom.com
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