Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

As of 09:21 UTC, the service is restored to normal and customers are no longer impacted. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

Customer connections using all access methods and connecting to EMEA POPs may experience degraded performance or latency while browsing websites.

We are currently investigating the issue and will provide updates as more information becomes available.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Europe And The Middle East
      • Amsterdam, the Netherlands (GNLAM)
      • Athens, Greece (GGRAT)
      • Brussels, Belgium (GBEBR)
      • Bucharest, Romania (GROBU)
      • Copenhagen, Denmark (GDKCP)
      • Dover, England (GGBDO)
      • Dublin, Ireland (GIEDU)
      • Frankfurt, Germany (GDEFR)
      • Helsinki, Finland (GFIHE)
      • Lisbon, Portugal (GPTLI)
      • London, England (GGBLO)
      • Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA))
      • Milan, Italy (GITMI)
      • Milan, Italy (GITMO)
      • Nicosia, Cyprus (GCYNI)
      • Oslo, Norway (GNOOS)
      • Paris, France (GFRPA) / Paris, France (GFRVE)
      • Stockholm, Sweden (GSESK)
      • Valletta, Malta (GMTVA)
      • Vienna, Austria (GATVI)
      • Warsaw, Poland (GPOWA)
      • Zurich, Switzerland (GCHZU)
      • Ljubljana, Slovenia (GSILJ)
      • Zagreb, Croatia (GHRZA)
      • Belgrade, Serbia (GSRBE)
      • Tallinn, Estonia (GEETA1)
      • Vilnius, Lithuania(GLTVI)
      • Riga, Latvia (GLVRI)
    • Global Services
      • WebPulse