Cloud SWG Portal Issue - Unable to Download Symantec Enterprise Agent (SEA) Binary

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Update

We continue to investigate this issue. We will provide updates as new information becomes available.

Investigating

We are investigating an issue with the Cloud Portal. Cloud SWG customers are unable to download the Symantec Enterprise Agent binary (currently in Preview mode). The Cloud Portal remains fully operational.

Note that Real-time traffic filtering is not impacted and all other aspects of the service remain functional. We will provide additional updates as new information becomes available.

Began at:

Affected components