[Emergency]Cloud SWG: Sao Paulo, Brazil (GBRSP) & Washington, DC (GUSAS) POPs Maintenance July 08, 2024

The maintenance is now complete. Thanks for your patience.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Broadcom will perform maintenance to the Cloud SWG service in Sao Paulo, Brazil (GBRSP) & Washington, DC (GUSAS) POPs. The maintenance window will run from July 08, 2024 at 22:00 UTC, for a duration of 7 hours.

Impact

During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy/ WSS Agent / SEA (Single Enterprise Agent) / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems

If you experience issues following this maintenance, contact Technical Support. Support information is located here or on the main Cloud SWG Portal page.

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