Web Security Service - Mac Connectivity Issue

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

We are aware of some Mac customers using the Symantec Endpoint Protection client facing connectivity issues while connecting to the Web Security Service.

We are investigating this issue and will provide further updates as new information is discovered.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Buenos Aires, Argentina (GARBA)
      • Columbia, South Carolina (GUSCO)
      • Dallas, Texas (GUSDA)
      • Des Moines, Iowa (GUSDM)
      • Las Vegas, Nevada (GUSLV)
      • Los Angeles, California (GUSLA)
      • Mexico City, Mexico (GMXMC)
      • Montreal, Canada (GCAMO)
      • Portland, Oregon (GUSPO)
      • Sao Paulo, Brazil (GBRSP)
      • Toronto, Canada (GCATO)
      • Washington, DC (GUSAS)
      • Bogota, Colombia (GCOBO)
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Bangkok, Thailand (GTHBA)
      • Beijing, China (ACNBJ)
      • Delhi, India (GINDE)
      • Hanoi, Vietnam (GVNHA)
      • Hong Kong (GCNHK)
      • Islamabad, Pakistan (GPKIS)
      • Jakarta, Indonesia (GIDJK)
      • Kuala Lumpur, Malaysia (GMYKL)
      • Manila, Philippines (GPHMA)
      • Melbourne, Australia (GAUME)
      • Mumbai, India (GINMU)
      • Osaka, Japan (GJPOS)
      • Seoul, South Korea (GKRSE)
      • Shanghai, China (ACNSH)
      • Singapore (GSGRS)
      • Sydney, Australia (GAUSY)
      • Taipei, Taiwan (GTWTA)
      • Tokyo, Japan (GJPTK)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Amsterdam, the Netherlands (GNLAM)
      • Ankara, Turkey (GTRAN)
      • Athens, Greece (GGRAT)
      • Brussels, Belgium (GBEBR)
      • Bucharest, Romania (GROBU)
      • Copenhagen, Denmark (GDKCP)
      • Dover, England (GGBDO)
      • Dubai, UAE (GAEDX)
      • Dublin, Ireland (GIEDU)
      • Frankfurt, Germany (GDEFR)
      • Helsinki, Finland (GFIHE)
      • Lisbon, Portugal (GPTLI)
      • London, England (GGBLO)
      • Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA))
      • Manama, Bahrain (GBHMA)
      • Milan, Italy (GITMI)
      • Milan, Italy (GITMO)
      • Nicosia, Cyprus (GCYNI)
      • Oslo, Norway (GNOOS)
      • Paris, France (GFRPA) / Paris, France (GFRVE)
      • Riyadh, Saudi Arabia (GSARI)
      • Stockholm, Sweden (GSESK)
      • Tel Aviv, Israel (GILTA)
      • Valletta, Malta (GMTVA)
      • Vienna, Austria (GATVI)
      • Warsaw, Poland (GPOWA)
      • Zurich, Switzerland (GCHZU)
      • Ljubljana, Slovenia (GSILJ)
      • Zagreb, Croatia (GHRZA)
      • Belgrade, Serbia (GSRBE)
      • Tallinn, Estonia (GEETA1)
      • Vilnius, Lithuania(GLTVI)
      • Riga, Latvia (GLVRI)
      • Dammam, Saudi Arabia (GSADA)
    • Point of Presence (POP) - Africa
      • Johannesburg, South Africa GZASO (Previously Johannesburg GZAJB)