Carbon Black Cloud: Degraded Performance - EU Region

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We continue to monitor the service for stability and provide updates as more information becomes available.

Monitoring

On June 27, 2025 between 10:12 UTC and 11:15 UTC, due to issues with the data ingression service, Carbon Black Cloud customers in the EU region might have experienced events, alerts, and other CBC domain objects delayed in reaching the CBC console and Data Forwarder.

As of 11:15 UTC, the service is restored. The alerts, events and other CBC domain objects continue to be backfilled at this time.

We will continue to monitor the service for stability and provide updates as more information becomes available.

Began at:

Affected components
  • Carbon Black
    • DATA FORWARDER
      • EU
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
    • ENDPOINT STANDARD / PREVENTION
      • EU
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Control
        • Device Services
        • Event Processing
        • Notification Services
    • ENTERPRISE EDR
      • EU
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing