Carbon Black - Event & Alert Processing Delays

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We are aware of an issue with Carbon Black. Customers across the EU region may experience events and alert processing delays.

Our engineering teams are engaged and have begun taking steps to restore the service. There is no impact to security efficacy. We will provide updates as more information becomes available.

Began at:

Affected components
  • Carbon Black
    • DATA FORWARDER
      • EU
        • Alert Forwarder
        • Event Forwarder
    • ENDPOINT STANDARD / PREVENTION
      • EU
        • Event Processing
    • ENTERPRISE EDR
      • EU
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Watchlist Processing
    • WORKLOAD PROTECTION
      • EU
        • Event Processing