Carbon Black Cloud - Degraded Performance in US Region

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We've taken steps to remediate the issue. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

Customers in the US region may face intermittent login issues at this time. In addition, events and alerts ingestion is delayed in reaching the CBC console.

Our engineering teams are engaged and actively investigating the issue.

There is no impact to security efficacy. We will provide updates as more information becomes available.

Began at:

Affected components
  • Carbon Black
    • AUDIT & REMEDIATION
      • US 1
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • US 2
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
      • US 5
        • Audit & Remediation Live Response
        • Audit & Remediation Public API
        • Audit & Remediation Result Processing
    • CONTAINER SECURITY
      • US
        • Enforcement (Data-plane) API Services
        • Event Processing
        • Image Scanning API Services
        • Management API Services
        • Network Connectivity Map
        • Notification Services
        • Setup Wizard
        • State API Services
    • DATA FORWARDER
      • US
        • Alert Forwarder
        • Data Forwarder Configuration API
        • Event Forwarder
    • ENDPOINT STANDARD / PREVENTION
      • US 1
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Control
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • US 2
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Control
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
      • US 5
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Control
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
    • ENTERPRISE EDR
      • US
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing
    • WORKLOAD PROTECTION
      • US 1
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • US 2
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service
      • US 5
        • API Services
        • Appliance Service
        • Device Services
        • Event Processing
        • Inventory Service
        • Life Cycle Management Service
        • Public Cloud Account Management
        • Public Cloud AWS Collector Service
        • Public Cloud Ingestion Service
        • Public Cloud Inventory Service
        • Vulnerability Assessment Service