February 2022

27 February 2022

Resolved Ended:

Degraded - US 5 ENDPOINT STANDARD Event Processing

Description: The Carbon Black Cloud team has identified the cause for event processing degradation and are actively working on a remediation to address the i...

ENDPOINT STANDARD / PREVENTION
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6 Days without incident

20 February 2022

Complete Ended:

ENDPOINT STANDARD - US 5 Scheduled Maintenance - extended

This maintenance window has been extended by an estimate of 3 hours. During this maintenance period all Carbon Black Cloud backend services (ENDPOINT STANDAR...

AUDIT & REMEDIATION ENDPOINT STANDARD / PREVENTION ENTERPRISE EDR
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Complete Ended:

ENDPOINT STANDARD - US 5 Scheduled Maintenance

Beginning: 19-Feb-2022, 8:00 PM ET Ending: 20-Feb-2022, 4:00 AM ET During this maintenance period all Carbon Black Cloud backend services (ENDPOINT STANDARD ...

AUDIT & REMEDIATION ENDPOINT STANDARD / PREVENTION ENTERPRISE EDR
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Resolved Ended:

CB EDR Alliance Server unavailable

CB EDR Alliance Server is currently unavailable. We are working diligently to restore the service back to normal performance. We thank you for your patience...

EDR/H-EDR
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19 February 2022

Complete Ended:

Planned Maintenance for EDR Alliance and App Control SRS Service Saturday 2/19/2022 8am-2pm EST

Planned maintenance for EDR Alliance and the App Control SRS Service is scheduled for Saturday, 2/19/2022, from 8:00 AM - 2:00 PM EST. VMware Carbon Black ED...

APP CONTROL EDR/H-EDR
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1 Days without incident

17 February 2022

Complete Ended:

ENDPOINT STANDARD - EU Scheduled Maintenance

Beginning: 16-Feb-2022, 5:00 PM ET Ending: 16-Nov-2022, 11:00 PM ET During this maintenance period all Carbon Black Cloud backend services (ENDPOINT STANDARD...

AUDIT & REMEDIATION ENDPOINT STANDARD / PREVENTION ENTERPRISE EDR
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16 February 2022

Resolved Ended:

Event Forwarder Degraded Performance - EU

A scaling issue is currently preventing us from servicing all Event Forwarder traffic in the EU region. We are actively investigating the issue and working w...

DATA FORWARDER
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15 February 2022

Resolved Ended:

Degraded Performance with hash delete requests in Prod 05

We are currently investigating this issue.

ENDPOINT STANDARD / PREVENTION
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14 February 2022

Complete Ended:

Container Security - JAPAN and SYD Scheduled DB Migration

During this maintenance period “Event Processing”, “Management API Services”, “Notification Services”, “Setup Wizard” and “Image Scanning API Services” (Cont...

CONTAINER SECURITY
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Complete Ended:

Container Security - EU Scheduled DB Migration

During this maintenance period “Event Processing”, “Management API Services”, “Notification Services”, “Setup Wizard” and “Image Scanning API Services” (Cont...

CONTAINER SECURITY
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Complete Ended:

Container Security - US Scheduled DB Migration

During this maintenance period “Event Processing”, “Management API Services”, “Notification Services”, “Setup Wizard” and “Image Scanning API Services” (Cont...

CONTAINER SECURITY
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Complete Ended:

ENDPOINT STANDARD - US 2 Scheduled Maintenance

Beginning: 13-Feb-2022, 08:00 PM EDT Ending: 14-Feb-2022, 2:00 AM EDT During this maintenance period all Carbon Black Cloud backend services (ENDPOINT STANDA...

AUDIT & REMEDIATION ENDPOINT STANDARD / PREVENTION ENTERPRISE EDR
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13 February 2022

Complete Ended:

ENDPOINT STANDARD - US 1 Scheduled Infrastructure Maintenance

Beginning: 12-Feb-2022, 08:00 PM EDT Ending: 13-Feb-2022, 2:00 AM EDT During this maintenance period all Carbon Black Cloud backend services (ENDPOINT STANDA...

AUDIT & REMEDIATION ENDPOINT STANDARD / PREVENTION ENTERPRISE EDR
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3 Days without incident

09 February 2022

Complete Ended:

ENDPOINT STANDARD - Japan Scheduled Maintenance

Beginning: 09-Feb-2022, 09:00 AM ET Ending: 09-Feb-2022, 03:00 PM ET During this maintenance period all Carbon Black Cloud backend services (ENDPOINT STANDAR...

AUDIT & REMEDIATION ENDPOINT STANDARD / PREVENTION ENTERPRISE EDR
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08 February 2022

Complete Ended:

ENDPOINT STANDARD - Sydney Scheduled Maintenance

Beginning: 08-Feb-2022, 09:00 AM ET Ending: 08-Feb-2022, 03:00 PM ET During this maintenance period all Carbon Black Cloud backend services (ENDPOINT STANDAR...

AUDIT & REMEDIATION ENDPOINT STANDARD / PREVENTION ENTERPRISE EDR
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Resolved Ended:

Unable to switch organizations

We are currently investigating an issue causing some customers to be unable to switch organizations. We have identified the issue and are working on a resolu...

ENDPOINT STANDARD / PREVENTION
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Resolved Ended:

Degraded Performance with hash delete requests in Prod 05

We are currently investigating an issue causing degraded performance with hash delete requests in Prod 05. Another update will be provided within 60 minutes.

ENDPOINT STANDARD / PREVENTION
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07 February 2022

Resolved Ended:

Endpoint Standard / Prevention CDC Reputation -Services degraded

Description: Cloud Reputation Services utilized by ENDPOINT STANDARD may be unavailable or in a degraded state. ENDPOINT STANDARD Sensor may be unable or ta...

ENDPOINT STANDARD / PREVENTION
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5 Days without incident

01 February 2022

Resolved Ended:

ENDPOINT STANDARD - US 5 Status Reporting Degraded Performance

Description: Some customers may experience the following: 1. Delays in reporting any changes to device metadata such as device name, IP address, etc. 2. De...

ENDPOINT STANDARD / PREVENTION
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