Resolved

Arcot confirms that the drop in incoming AREQ from card schemes is resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

Investigating

Arcot monitoring has detected a drop in incoming AREQ from Card schemes. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transactions may be experiencing increased latency with the Arcot ACS resulting in increased directory server timeouts and Incomplete, or Unavailable Authentications. The cardholders may experience failures in attempting to make purchases.

We shall get back to you with the next update by 06:00 HRS GMT.

Began at:

Affected components
  • Arcot
    • Arcot for Issuers (AfI)
      • Secure7