October 2020

25 October 2020

Complete Ended:

Arcot Emergency Maintenance Notification

Arcot will be performing emergency maintenance activity between 2300 GMT, 24 October and 0200 GMT, 25 October 2020. During this time, teams will be installin...

Arcot for Issuers (AfI) Arcot for Digital Banking (AfDB)
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2 Days without incident

22 October 2020

Resolved Ended:

Increase in transaction failures with status Unavailable (U%) - Resolved

We are observing an intermittent spike in transaction failures with status Unavailable (U%). Teams are engaged on an Incident Response call and working on re...

Arcot for Issuers (AfI)
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1 Days without incident

20 October 2020

Resolved Ended:

Increase in U% Spike for transactions

We are observing and increase in failures due to transaction status Unavailable (U). Incident call has been initiated and teams are working on service recove...

Arcot for Issuers (AfI)
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Complete Ended:

Arcot Risk Analytics Upgrade

As previously communicated in the advisory dated 02 October 2020, Arcot will be performing Risk Analytics upgrade during: Start Time: 23:30 GMT, 19 October 2...

Arcot for Issuers (AfI)
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19 October 2020

Resolved Ended:

Arcot for Issuers (AfI ) Service Degradation - Resolved

We observed a period of service degradation between 06:55 GMT and 07:14 GMT, 19 October 2020 where fewer than usual card holder transactions were received by...

Arcot for Issuers (AfI)
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18 October 2020

Complete Ended:

Arcot Scheduled Maintenance Notification

Arcot will be performing platform maintenance activity on 18 October 2020. The timing of the change and other relevant details are listed below. Environment ...

Arcot for Issuers (AfI)
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1 Days without incident

16 October 2020

Resolved Ended:

Incident for Arcot for Issuers (AfI)

Arcot is currently experiencing a problem with EMV3DS transaction processing. Incident Response teams have been engaged and are working on it. Please note t...

Arcot for Issuers (AfI)
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15 October 2020

Resolved Ended:

Arcot for Issuers (AfI ) Service Degradation - Resolved

We observed a period of service degradation between 06:25 GMT and 06:40 GMT, 15 October 2020 where fewer than usual card holder transactions were received by...

Arcot for Issuers (AfI)
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1 Days without incident

13 October 2020

Resolved Ended:

Incident for Arcot for Issuers (AfI)

Arcot is currently experiencing a problem with 3D-Secure transaction processing. Incident Response teams have been engaged and are working on it. Please tre...

Arcot for Issuers (AfI)
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4 Days without incident

08 October 2020

Resolved Ended:

Spike in EMV3DS Failed Transactions

We are observing an increase in failure percentage for EMV3DS transactions from 11:37 GMT on 8th October 2020. Our internal team is working on priority to re...

Arcot for Issuers (AfI)
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Resolved Ended:

Spike in EMV3DS Failed Transactions

We observed an increase in failure percentage for EMV3DS transactions between 09:01 GMT to 10:50 GMT on 08 September 2020. Service has recovered to a normal...

Arcot for Issuers (AfI)
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