Rally (EU1 & US1) intermittent login issues : 500 Internal Server Error (Cloudflare)

Monitoring
Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

Rally is facing intermittent login issues due to a Cloudflare, affecting both the EU1 and US1 Rally applications.

Users may receive a "500 Internal Server Error" when trying to access the applications.

Began at:

Affected components
  • Rally
    • US
      • Authentication
      • Insights (Beta)
      • Lookback API
      • Search
      • Support Link
      • Watches
      • Main Application
    • EMEA
      • Support Link
      • Search
      • Watches
      • Authentication
      • Main Application
      • Insights (Beta)
      • Lookback API
    • Sandbox