Cloud SWG: vPOPs in Singapore Service Outage

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

Between August 1, 2025 at 15:05 UTC and August 5, 2025 at 05:15 UTC a subset of customer connections to the following sites may have experienced service unavailability:

  • Bangkok, Thailand (GTHBA)
  • Hanoi, Vietnam (GVNHA)
  • Kuala Lumpur, Malaysia (GMYKL)

This issue only impacted a small set of Cloud SWG Localization Zone infrastructure. As of August 5, 20205 at 05:15 UTC the issue is resolved and we continue to monitor the service.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - APAC
      • Bangkok, Thailand (GTHBA)
      • Hanoi, Vietnam (GVNHA)
      • Kuala Lumpur, Malaysia (GMYKL)
      • Singapore (GSGRS)