Drop in Incoming transaction requests (AREQ) from MasterCard

Arcot confirms that the drop in incoming AREQ from card schemes is resolved.

If you have any questions regarding this Service Advisory, please contact Broadcom Support by clicking here.

At this point Arcot confirms that the internal team were able to perform recovery actions to restore the service.

Impact: The earlier noticed drop in incoming transaction requests from card scheme is no longer being observed and cardholders would be able to carry out their transactions without any issues.

Arcot continues to stay focused on transaction health monitoring and shall get back to you with the next update by 2015 HRS GMT.

Arcot monitoring has detected a drop in incoming AREQ from Mastercard. Our internal teams are engaged at this point who are investigating and also reaching out to MasterCard to understand the cause.

Impact: Transactions may be experiencing increased latency with the Arcot ACS resulting in increased directory server timeouts and Incomplete, or Unavailable Authentications. The cardholders may experience failures in attempting to make purchases.

We shall get back to you with the next update by 1945 HRS GMT.