Cloud SWG: Issue with WSS Agent

Monitoring
Update

Customers using SAML authentication and using the SAML System Browser for authenticating may see an error page after a successful login. This error is benign and can be ignored.

We continue to monitor the service for stability and will provide updates as more information becomes available.

Monitoring

We have identified the cause of the issue and have implemented a fix. Please note, customers running WSS Agent versions older than 9.8.3 could have been impacted by this issue.

We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We are currently investigating an issue where some WSS Agents may be reconnecting due to the agents unexpectedly crashing. This is impacting a subset of customers in all regions.

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Bogota, Colombia (GCOBO)
      • Buenos Aires, Argentina (GARBA)
      • Columbia, South Carolina (GUSCO)
      • Dallas, Texas (GUSDA)
      • Des Moines, Iowa (GUSDM)
      • Las Vegas, Nevada (GUSLV)
      • Los Angeles, California (GUSLA)
      • Mexico City, Mexico (GMXMC)
      • Montreal, Canada (GCAMO)
      • Portland, Oregon (GUSPO)
      • Santiago, Chile (GCLSA)
      • Sao Paulo, Brazil (GBRSP)
      • Toronto, Canada (GCATO)
      • Washington, DC (GUSAS)
    • Point of Presence (POP) - APAC
      • Auckland, New Zealand (GNZAU)
      • Bangkok, Thailand (GTHBA)
      • Beijing, China (ACNBJ)
      • Delhi, India (GINDE)
      • Hanoi, Vietnam (GVNHA)
      • Hong Kong (GCNHK)
      • Islamabad, Pakistan (GPKIS)
      • Jakarta, Indonesia (GIDJK)
      • Kuala Lumpur, Malaysia (GMYKL)
      • Manila, Philippines (GPHMA)
      • Melbourne, Australia (GAUME)
      • Mumbai, India (GINMU)
      • Osaka, Japan (GJPOS)
      • Seoul, South Korea (GKRSE)
      • Shanghai, China (ACNSH)
      • Singapore (GSGRS)
      • Sydney, Australia (GAUSY)
      • Taipei, Taiwan (GTWTA)
      • Tokyo, Japan (GJPTK)
    • Point of Presence (POP) - Europe And The Middle East
      • Abu Dhabi, UAE (GAEAD)
      • Amsterdam, the Netherlands (GNLAM)
      • Ankara, Turkey (GTRAN)
      • Athens, Greece (GGRAT)
      • Belgrade, Serbia (GRSBE)
      • Brussels, Belgium (GBEBR)
      • Bucharest, Romania (GROBU)
      • Copenhagen, Denmark (GDKCP)
      • Dammam, Saudi Arabia (GSADA)
      • Doha, Qatar (GQADO)
      • Dover, England (GGBDO)
      • Dubai, UAE (GAEDX)
      • Dublin, Ireland (GIEDU)
      • Frankfurt, Germany (GDEFR)
      • Helsinki, Finland (GFIHE)
      • Lisbon, Portugal (GPTLI)
      • Ljubljana, Slovenia (GSILJ)
      • London, England (GGBLO)
      • Madrid, Spain (GESTO) ( Previously Madrid, Spain (GESMA))
      • Manama, Bahrain (GBHMA)
      • Milan, Italy (GITMO)
      • Nicosia, Cyprus (GCYNI)
      • Oslo, Norway (GNOOS)
      • Paris, France (GFRPA) / Paris, France (GFRVE)
      • Riga, Latvia (GLVRI)
      • Stockholm, Sweden (GSESK)
      • Tallinn, Estonia (GEETA1)
      • Tel Aviv, Israel (GILTA)
      • Valletta, Malta (GMTVA)
      • Vienna, Austria (GATVI)
      • Vilnius, Lithuania(GLTVI)
      • Warsaw, Poland (GPOWA)
      • Zagreb, Croatia (GHRZA)
      • Zurich, Switzerland (GCHZU)
    • Point of Presence (POP) - Africa
      • Abuja, Nigeria (GNGAB)
      • Accra, Ghana (GGHAC)
      • Algiers, Algeria (GDZAL)
      • Cairo, Egypt (GEGCA)
      • Dakar, Senegal (GSNDA)
      • Gaborone, Botswana (GBWGA)
      • Harare, Zimbabwe (GZWHA)
      • Johannesburg, South Africa GZASO (Previously Johannesburg GZAJB)
      • Lilongwe, Malawi (GMWLI)
      • Luanda, Angola (GAOLU)
      • Lusaka, Zambia (GZMLU)
      • Maputo, Mozambique (GMZMA)
      • Nairobi, Kenya (GKENA)
      • Port Louis, Mauritius (GMUPL)
      • Rabat, Morocco (GMARA)
      • Tunis, Tunisia (GTNTU)
      • Windhoek, Namibia (GNAWI)