VMWare Cloud on AWS: VMC Console Availability - Identified

Identified
Identified

We have identified the cause of the issue and working on a fix. Customers in major regions should now be able to login to the console.

Customers in a subset of regions may continue to experience login issues while we continue to work on the fix.

We will provide updates as new information becomes available.

Monitoring

The systems are back online and changes are being propagated globally in a phased manner.

Update

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available. Next update in 30mins

Identified

VMware Cloud on AWS continues to investigate a service event with logins and have our engineering teams actively working the issue.

Impact: Users may not be able to log into the VMC Console.

Update 1 @ 3:52am TUC: We are treating this with the highest priority and will continue to provide you with regular updates. Next update in 30mins . We apologize for the inconvenience and thank you for your patience.

Update 2 @ 4:25am UTC : VMC teams are continuing to work through internally, we are treating this with the highest priority and will continue to provide you with regular updates. Next update in 30mins . We apologize for the inconvenience and thank you for your patience.

Began at:

Affected components
  • VMware Cloud Services
    • Cloud Services Console
    • Accelerator Portal
    • VMware Aria
      • VMware Aria Operations for Logs
        • Asia Pacific (Mumbai)
        • Asia Pacific (Sydney)
        • Canada (Central)
        • Europe (Frankfurt)
        • US West (Oregon)
    • VMware HCX
    • VMware Marketplace
    • VMware Live Recovery
      • VMware Live Cyber Recovery
      • VMware Site Recovery