Elevated Failure Rate for EMV3DS Challenged Transactions

Arcot is actively working with its vendor team on service recovery. Arcot's vendor confirms to have identified a problem area and is working on the service recovery. We shall get back to you with the next update by 1400 HRS GMT.

Impact: Arcot continues to notice higher than usual failure for challenge transactions, and due to this, cardholders would be noticing transaction failures while performing transactions. Additionally, this issue is affecting the accessibility of the Admin console.

Arcot continues to stay engaged with its vendor team, who are aware of a problem they are experiencing. Teams are working on service recovery, and we shall get back to you with an update by 1330 HRS GMT.

Impact: Arcot continues to notice higher than usual failure for challenge transactions, and due to this, cardholders would be noticing transaction failures while performing transactions. Additionally, this issue is affecting the accessibility of the Admin console.

Arcot's internal teams and vendors continue to work on the service recovery on priority.

Impact: Arcot continues to notice higher than usual failure for challenge transactions, and due to this, cardholders would be noticing transaction failures while performing transactions.

We shall get back to you with the next update by 13:00 HRS GMT.

Arcot monitoring has detected an elevated rate of challenge transaction failures. Our internal teams are engaged at this point who are investigating and also working on service recovery on priority.

Impact: Transactions that do not require a challenge step (frictionless) will not be impacted. The cardholder may experience increased latency while being challenged causing the cardholder to abandon the purchase or an error in the challenge window will be presented.