Backend systems maintenance impacts to the Broadcom Support Portal

Please be advised that we will be performing maintenance on our backend systems between May 16, 5AM PDT (12:00 UTC) - May 16, 5PM PDT (00:00 UTC) which will impact various elements on the Support Portal.

Impact

Reference the below list for additional details:

License Key Downloads

• When attempting to download license keys, end-users will receive an error message
• LMP/ALP Keys can be manually created by contacting Customer Care

Network Protection Symantec License Key Downloads

• NP products can download licenses and perform add-ons via the appliance directly
• NP products cannot perform upgrades or swaps

CSG & Carbonblack License Key Downloads

• New orders will not be processed until after the outage is completed

Broadcom Assist Portal

• No impacts expected

Portfolio License Agreements (PLA)

• When attempting to subscribe to PLA products, end-users will receive an error message

Entitlement Contract Details

• No impacts expected

User Registration

• No impacts expected

Trial & Beta

• When attempting to request a new Trial or Beta, new requests can be submitted but requests will not be processed until after the outage has completed

Fulfillment Dashboard

• Releasing of tenant holds will not be processed until after the outage has completed

Token Redemption Portal

• Able to renew available Tokens but remaining balance updates will be delayed until after the outage has completed

Consumption Portal

• No impacts expected

Cloud Services Console

• Releasing of tenant holds will not be processed until after the outage has completed

RMA Orders

• RMA Orders will not be available via Case Management system

Case Management

• No impacts expected

Developer Portal

• No impacts expected

If you have any questions or require assistance during this period, please contact Broadcom Support.

Thank you for your patience while we work to improve our backend systems during this downtime.