Carbon Black Cloud: Degraded Performance

Carbon Black Cloud customers in all regions should no longer experience any issues. The service is fully operational at this time and all backlogs are caught up.

We will now monitor the service for stability and provide updates as more information becomes available.

We are continuing to actively work on the backlog of data processing delays in remaining regions.

We will provide updates as more information becomes available.

Our engineering teams continue to be engaged with the platform provider and are seeing recovery at this time.

Carbon Black Cloud customers in the EU and Australia regions should no longer experience any issues.

Customers in other regions may continue to experience delays with data processing as the service recovers.

We will provide updates as new information becomes available.

We are aware of Carbon Black Cloud degraded performance in all regions due to an issue with our platform provider. Impacted customers may experience the following:

• Device event data may be delayed, no data loss is expected at this time.
• Customers may experience delays in event processing.

Our engineering teams are engaged with our platform provider and actively investigating the issue. There is no impact to security efficacy and sensors continue to monitor the environment. We will provide updates as more information becomes available.