Email Security.cloud: Email Delays in NAM and EMEA region

We have monitored the service for stability and this incident shall now be closed.

A permanent fix is being rolled out across our global infrastructure with an expected completion date of February 19, 2025. We continue to closely monitor the service for stability and will provide updates as soon as new information becomes available.

The impact has been mitigated and we are no longer experiencing mail delays. We continue to work on the permanent fix. We will monitor the service for stability and provide updates as soon as new information becomes available.

We have identified the cause of the issue and working on a fix. The fix requires thorough testing and some time to deploy across the global infrastructure. In the meantime we are proactively applying a workaround where applicable and monitoring the service very closely. We will provide updates as new information becomes available.

We continue to investigate the underlying cause of this issue. At present we are no longer seeing queues and there are no mail delays occurring.

We will provide an update as soon as more information becomes available.

We are aware of a small subset of customers provisioned on NAM and EMEA infrastructure experiencing delays sending or receiving emails. We will deliver queued email following our retry schedule once service is restored.

We are handling this issue as a high priority and have engaged all appropriate teams at Broadcom. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

We will provide an update as soon as more information becomes available.