Cloud SWG: Las Vegas, Nevada (GUSLV), Los Angeles, California (GUSLA), Mexico City, Mexico (GMXMC), and Portland, Oregon (GUSPO) POPs Degraded Performance

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Investigating

We continue to investigate this issue. Customers sending traffic through the CASB Gatelets service may experience slow browsing for apps/websites. We will provide updates as new information becomes available.

Investigating

Customer connections using CASB Services and connecting to the Las Vegas, Nevada (GUSLV), Los Angeles, California (GUSLA), Mexico City, Mexico (GMXMC), and Portland, Oregon (GUSPO) POP may experience latency / decreased performance from the service.

Our engineering teams are engaged and actively investigating the issue. We will provide updates as more information becomes available.

Began at:

Affected components
  • Cloud Secure Web Gateway
    • Point of Presence (POP) - Americas
      • Las Vegas, Nevada (GUSLV)
      • Los Angeles, California (GUSLA)
      • Mexico City, Mexico (GMXMC)
      • Portland, Oregon (GUSPO)