Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On July 29, 2024 between 5:30 and 6:38 UTC, Symantec ZTNA customers in the EU region may have experienced blocked access to Segment Applications when Device Posture policies were configured due to a device posture incident.

Our engineering teams identified the cause of the issue and a fix was implemented. As of 6:38 UTC, the access should be available and customers should no longer experience the issue.

We will continue to monitor the service for stability and provide updates as more information becomes available.

Began at:

Affected components
  • Symantec ZTNA
    • Management Portal - Europe, India, Middle East
      • Connectivity PoD EU (Belgium)