Cloud SWG: Beijing, China (ACNBJ) & Shanghai, China (ACNSH) POP Policy Latency Issue

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

We have identified the cause of the issue and have implemented a fix. We will now monitor the service for stability and provide updates as soon as new information becomes available.

Identified

We have identified the cause of the issue and working on a fix. We will provide updates as new information becomes available.

Investigating

Customers connecting through Beijing, China (ACNBJ) & Shanghai, China (ACNSH) POP may experience longer time than expected to update policy. Please note that there is no impact to protection services, and all other aspects of our services remain functional.

Our engineering teams are actively investigating the issue. We will provide updates as more information becomes available.

Began at:

Affected components