Cloud SWG: Web Isolation Connectivity Service Maintenance July 28, 2024
The maintenance is now complete. Thanks for your patience.
The scheduled maintenance is now underway. We'll keep you updated on our progress.
Update
Please take a note of some important updates to this maintenance. See below for complete details.
High-Risk Isolation service update
Broadcom will perform maintenance on the High-Risk Isolation (HRI) service to improve stability and continue to optimize the service.
Timing
The maintenance window will run on July 28, 2024. All maintenance will occur between 13:00 and 21:00 UTC.
Impact
The activity only affects Cloud SWG customers who use High-Risk Isolation (no impact on dedicated Web Isolation tenants).
During this maintenance event, end users might experience a degradation of service on isolated sessions.
Broadcom will perform a maintenance activity on Web Isolation service for your tenant on July 28, 2024, starting at 13:00 UTC for a duration of 8 hours.
This service update is part of our continuous efforts to improve the functionality, reliability, and robustness of your cloud tenant and our platform.
Impact
- During the maintenance period, the Web Isolation Portal may be temporarily inaccessible
- Users' activity audits during the maintenance period may not be presented in the activity logs
- End users might experience a degradation in service during the maintenance period
- The maintenance activity requires the deployment of a new configuration. This results in any pending changes in the Management Portal being pushed as part of the activity (similar to the "PUSH SETTINGS..." button event)
Required Action
- Review the Web Isolation Release Notes for the latest features, updates, and known issues
- Symantec performs E2E tests and validations as part of the maintenance. However, customers are advised to perform sanity checks on their environment once the maintenance is completed
- Verify you don't have any pending changes in the Management Portal (using the Management Audit Log) you wish to discard
- Contact support in case a problem arises due to maintenance
Support
Questions? Contact technical support by visiting here.
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Cloud Secure Web Gateway
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Global Services
- Web Isolation
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Global Services
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