Cloud SWG: Reporting Issue (EMEA Region)

We have monitored the service for stability and this incident shall now be closed.

All remaining backlog is cleared and the reporting service is fully operational. We are monitoring the service and will provide updates as new information becomes available.

The backlog is processing and so far more than half is successfully processed. We will provide updates as new information becomes available.

A fix has been applied and we are now starting to work through the backlog of reporting/log data.

We will provide an update as soon as more information becomes available.

We are aware of customers in the EMEA region currently experiencing reporting issues through portal reporting and dashboards. Impacted customers are unable to view new data on their portal's dashboard or reporting sections. Note that Real-time traffic filtering is not impacted and all other aspects of the service remain functional. We are handling this issue as a priority and have engaged all appropriate teams. We will provide updates as more information becomes available.