Carbon Black Cloud – US1 Degraded Performance

Resolved
Resolved

We have monitored the service for stability and this incident shall now be closed.

Monitoring

On August 22, 2024, between 12:11 UTC and 15:00 UTC, customers in US1 region would have experienced behavior ranging from the page not loaded, to being able to log in, but many functions reporting errors. An erroneous web certificate was installed causing unreliable console availability and behavior.

As of 15:00 UTC, the service is fully restored we continue to closely monitor the service.

Began at:

Affected components
  • Carbon Black
    • ENDPOINT STANDARD / PREVENTION
      • US 1
        • API Services
        • CDC Reputation - Services
        • Cloud Analysis Service
        • Content Delivery Services
        • Dashboard
        • Device Services
        • Event Processing
        • Managed Detection - Endpoint Standard Only
        • Notification Services
        • VMware AppDefense Integration Service
    • ENTERPRISE EDR
      • US
        • Enterprise EDR Event Ingestion
        • Enterprise EDR Event Processing
        • Enterprise EDR Search
        • Enterprise EDR UBS
        • Enterprise EDR Watchlist and Reporting
        • Enterprise EDR Watchlist Processing