Shanghai (SHA1) and Beijing (PEK1) Datacenter Maintenance

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Please be advised that the date/time for this maintenance has been changed. The impact however remains unchanged. Here is the updated schedule:

Updated Schedule

Symantec, a division of Broadcom, will be conducting maintenance to the Web Security Service in the Shanghai (SHA1) and Beijing (PEK1) data centers on February 18, 2022 between 00:00 UTC and February 23,2022 23:59 UTC . During this maintenance event all services will remain operational and available.

Action Required During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action. • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Impact If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

Schedule