Web Security Service Release Announcement

Wednesday, 12 May — 1 hour
Complete
Complete

The scheduled maintenance has been completed.

Underway

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Update

There has been an adjustment to the portal deployment schedule. The impacts remains unchanged, only scheduling is updated:

WSS Portal Release:

Schedule (Revised Date) • Start time: May 12, 2021, at 21:00 UTC • End time: May 12, 2021, at 22:00 UTC

Update

There has been an adjustment to the deployment schedule. The impacts remains unchanged, only scheduling is updated:

WSS Agent Release:

Schedule (No Change) • Start time: April 30, 2021, at 21:00 UTC • End time: April 30, 2021, at 22:00 UTC

WSS Portal Release:

Schedule (Old Date) • Start time: May 7, 2021, at 21:00 UTC • End time: May 7, 2021, at 22:00 UTC

Scheduled

Symantec will perform a service-wide deployment of the Web Security Service (WSS) on April 30, 2021, starting at 21:00 UTC for a duration of 1 hour. This release will feature minor enhancements to the administrative portal user interface (UI), and a new version of WSS Agent will be published as a Maintenance Release.

WSS Portal Enhancements:

  • Redesigned Symantec Endpoint Page to match the new iOS and Android app releases
  • Improvement of the WSS Product & Licensing page to show expiration date and time with local browser timezone

    WSS Agent Enhancements:

  • WSS Agent 7.3.1 promoted as the Recommended Release • For a list of enhancements and resolved issues, see the WSS Agent 7.3.1 section of Recent WSS Agent Releases.

  • WSS Agent 7.3.5 released as a Maintenance Release with the following improvements. • Resolves an issue blocking use of MS Direct Access • On Windows, addresses a connection failure triggered by rapid network changes • Addresses intermittent IPv6 packet loss when the “Block IPv6” option is disabled • On macOS Big Sur, resolved an issue that prevented bypassing of some third-party apps

    For a list of resolved issues included in this upcoming release, see Preview of Upcoming WSS Update.

    Impact

  • During the maintenance period, administrators may need to re-authenticate to the portal
  • Real-time traffic filtering will not be impacted by this maintenance
  • Active log download sessions may experience a brief disruption, which can be resolved by retrying the download
  • Expect intermittent portal availability and existing authenticated portal sessions to be ended
  • Customers using Management Center jobs to update UPE policy may see the connection terminated and re-established. During the maintenance period, UPE policy push will be unavailable. All previously configured policies will remain active.

    Schedule

  • Start time: April 30, 2021, at 21:00 UTC
  • End time: April 30, 2021, at 22:00 UTC

    Support

    Questions? Contact technical support by visiting: https://support.broadcom.com/security.

    For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com.

    • Began at:

    Affected components