Web Security Service Announcement - Dubai (DXB2) Shutdown

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Upcoming Scheduled Maintenance Notice

As part of the previously announced migration to Google Cloud Platform (GCP), the Dubai, UAE (DXB2) WSS site will be shut down on April 30, 2020. The Dubai, UAE (DXB1) site will remain available to service traffic for 60 days after the United Arab Emirates (GAEDX) site goes live.

Impact The DXB2 site will be permanently shut down by this action.

Required Action IPSec: Customers should migrate their traffic from Dubai (DXB2) to Dubai (DXB1) or their secondary tunnel prior to this maintenance activity.

Unified Agent and WSS Agent: No customer action is required. Customer traffic will be automatically redirected by Symantec to United Arab Emirates (GAEDX) prior to this maintenance activity.

Symantec Endpoint Protection Web Traffic Redirector (SEP-WTR): No customer action is required. Customer traffic will be automatically redirected to United Arab Emirates (GAEDX) prior to this maintenance activity. The underlying IP address for sep-wtr.threatpulse.net will not change as part of this migration.

Explicit proxy and proxy forwarding: No customer action is required. Customers directing traffic to proxy.threatpulse.net will be automatically redirected by Symantec to United Arab Emirates (GAEDX) prior to this maintenance activity. The underlying IP address for proxy.threatpulse.net will not change as a part of this migration.

Explicit over IPSec (“trans-proxy”): Customers that use explicit proxy through IPSec to ep.threatpulse.net should take the same action as IPSec customers and migrate their traffic from Dubai (DXB2) to Dubai (DXB1) or their secondary tunnel prior to the the maintenance window. The underlying IP address for ep.threatpulse.net will not change as part of this migration.

Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to Dubai (DXB1) or a secondary site prior to the maintenance window to avoid an outage.

Please visit these KB articles for a full list of IP networks used by WSS: Worldwide data center IP addresses: https://knowledge.broadcom.com/external/article?legacyId=TECH242979 Authentication IP addresses: https://knowledge.broadcom.com/external/article?legacyId=TECH240889

Questions? Please visit this KB article for additional details on the Web Security Service Migration to Google Cloud Platform: https://knowledge.broadcom.com/external/article?legacyId=tech257356

If you have further questions regarding this announcement, contact Technical Support. Support information is located at: https://support.broadcom.com/security

For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com