September 2019

Complete Ended: 18:00 UTC - 28 September 2019

VMware AppDefense Service - Scheduled Maintenance

Please be advised that VMware AppDefense service team engineers will be performing planned maintenance on the Service as part of Platform upgrade. Start Time...

Resolved Ended: 07:45 UTC - 27 September 2019

Portal Unavailable

We are aware that since 07:00 UTC on September 27, 2019, customers are unable to log into the cloud portal. We are currently investigating these errors and w...

Complete Ended: 04:00 UTC - 27 September 2019

CloudSOC Scheduled Maintenance for Global CASB Cloud

Symantec is performing scheduled maintenance on Global CASB Cloud beginning September 26, 2019, starting at 20:00 UTC, for a duration of 8 hours. Impact Duri...

Complete Ended: 22:00 UTC - 26 September 2019

Network Maintenance in Amsterdam (AMS5) Data Center September 23, 2019

Network maintenance will occur in our Amsterdam (AMS5) data center on September 23, 2019 starting 16:00 UTC, and is expected to last up to 6 hours. Impact No...

Complete Ended: 22:00 UTC - 26 September 2019

Network Maintenance September 26, 2019

Network maintenance will occur in our following data centers on September 26, 2019, starting 16:00 UTC, and is expected to last up to 6 hours. Stockholm (BMA...

Resolved Ended: 21:47 UTC - 26 September 2019

Intermittent Portal Login Issue

On September 26, 2019, between 21:30 and 21:47 UTC customers may have experienced delays when logging in to the portal, eventually, returning a “504 gateway ...

Resolved Ended: 21:39 UTC - 26 September 2019

LiveOps - US

Description: LiveOps Backend may take longer than normal to process latest query results uploaded from an endpoint by PSC Sensor. Query results in PSC Dashbo...

Complete Ended: 02:00 UTC - 26 September 2019

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Resolved Ended: 21:57 UTC - 25 September 2019

CB ThreatHunter Search degraded performance

Description: Security Impact: Next Update: 60m We are working diligently to restore the service back to normal performance. We thank you for your patience a...

Complete Ended: 16:45 UTC - 25 September 2019

AppNeta - [Asia Pacific, Australia] Global Monitoring Point Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Asia Pacific, Australia location. The ...

VMware Lastline ATP Cloud

Resolved Ended: 16:38 UTC - 25 September 2019

Processing slowness in US

We are seeing slow processing of files in the US.

Resolved Ended: 10:10 UTC - 25 September 2019

VMware Skyline Service Availability issue

VMware Skyline Service is experiencing Availability issues. Our engineers are currently investigating the issue with the service disruption and will continue...

Complete Ended: 06:14 UTC - 25 September 2019

VMWare Symphony Production - Scheduled Maintenance

Please be advised that Symphony engineers will be performing maintenance on production service. Start Time: 25, Sep 2019 05:00 UTC End Time: 25, Sep 2019 06:...

Complete Ended: 03:00 UTC - 25 September 2019

Monitoring Point Upgrade

Enterprise monitoring points will be upgraded on September 24, 2019 between 8pm and 11pm ET. This upgrade may result in a gap of up to 15 minutes in Experien...

Resolved Ended: 02:54 UTC - 25 September 2019

AppNeta - RU, Moscow Global Monitoring Point Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the RU, Moscow location. The planned maint...

Resolved Ended: 09:31 UTC - 24 September 2019

VMware Skyline Service Availability issue

VMware Skyline Service is experiencing an Intermittent Availability/Login issue. Our VMware engineers are currently investigating the issue with the service ...

Complete Ended: 04:00 UTC - 24 September 2019

CloudSOC Scheduled Maintenance for EU CASB Cloud

Symantec is performing scheduled maintenance on EU CASB Cloud beginning September 23, 2019, starting at 20:00 UTC, for a duration of 8 hours. Impact During t...

Complete Ended: 02:00 UTC - 24 September 2019

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Resolved Ended: 23:25 UTC - 23 September 2019

AppNeta - CN, Shanghai Global Monitoring Point Disruption

We are aware of an issue with the Global Monitoring Points in the CN, Shanghai region that may affect Experience and Delivery monitoring data from this regio...

Complete Ended: 20:00 UTC - 22 September 2019

Planned EU Maintenance on September 22, 2019

On September 22, 2019, at 18:00 UTC, Symantec is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours. As part of ou...

Resolved Ended: 09:31 UTC - 22 September 2019

CB Defense environments degraded performance (various services)

We are currently investigating an issue which is causing degraded performance in multiple environments and multiple services. We will update as soon as we ha...

Resolved Ended: 00:41 UTC - 22 September 2019

VMware Skyline Service Availability issue

VMware Skyline Service is experiencing an Intermittent Availability/Login issue. Our VMware engineers are currently investigating the issue with the service ...

Complete Ended: 14:00 UTC - 21 September 2019

ClientNet Portal and API Maintenance on September 21, 2019

Symantec is performing maintenance of the customer portal ClientNet beginning September 21, 2019, starting at 12:00 UTC, for a duration of 2 hours. Please no...

Email Security.cloud

Symantec Endpoint Security Complete

Complete Ended: 02:00 UTC - 21 September 2019

Scheduled Maintenance for September 20, 2019

Symantec is performing scheduled maintenance of Symantec Endpoint Protection 15 Cloud Console (SEP 15) beginning September 20, 2019, starting at 23:00 UTC, f...

Complete Ended: 02:00 UTC - 21 September 2019

Scheduled Maintenance for September 20, 2019

Symantec is performing scheduled maintenance of Symantec Cloud Workload Assurance (CWA) beginning September 20, 2019, starting at 23:00 UTC, for a duration o...

Complete Ended: 02:00 UTC - 21 September 2019

Scheduled Maintenance for September 20, 2019

Symantec is performing scheduled maintenance of Symantec Cloud Workload Protection (CWP) beginning September 20, 2019, starting at 23:00 UTC, for a duration ...

Resolved Ended: 00:53 UTC - 21 September 2019

VMware Cloud on AWS - SDDC provisioning failures

VMware Cloud on AWS may experience intermittent failures when provisioning SDDCs and adding hosts/clusters in US-East (N. Virginia). VMware Engineering is ac...

VMware Lastline ATP Cloud

Resolved Ended: 23:16 UTC - 20 September 2019

US datacenter incident

We are currently investigating. We see slow service and high error rates

Resolved Ended: 21:03 UTC - 20 September 2019

Seoul (GMP1) Data Center Unavailable

The Seoul (GMP1) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes availab...

Resolved Ended: 11:51 UTC - 20 September 2019

Beijing (PEK1) Data Center Degraded Performance for Unified Agent Connections

Customer connections to the Beijing (PEK1) data center via Unified Agent are currently experiencing decreased performance or disconnections from the service....

Complete Ended: 18:00 UTC - 19 September 2019

Network Maintenance in Frankfurt (FRA3) Data Center September 17, 2019

Network maintenance will occur in our Frankfurt (FRA3) data center on September 19, 2019 starting 16:00 UTC, and is expected to last up to 2 hours. Impact No...

Resolved Ended: 14:57 UTC - 19 September 2019

AppNeta - IN, Mumbai Global Monitoring Point Disruption

We are aware of an issue with the Global Monitoring Points in the IN, Mumbai region that may affect Experience and Delivery monitoring data from this region....

Resolved Ended: 12:50 UTC - 19 September 2019

Dublin Center (DUB1) Unavailable

On September 19, 2019, between 12:29 UTC and 12:38 UTC customers connecting to the Dublin Data Center (DUB1) may have experienced disconnects from the servic...

Complete Ended: 08:39 UTC - 19 September 2019

Planned Network Insight service upgrade

The Network Insight service is being upgraded for a better experience to users. As part of this activity, the service will not be available. Start Time: Thur...

Complete Ended: 04:00 UTC - 19 September 2019

Scheduled Maintenance for VIP on September 18, 2019

Symantec is performing a planned update of the following components: Authenticator Provisioning Service Authenticator Validation and Management APIs User Val...

VMware Lastline ATP Cloud

Complete Ended: 22:00 UTC - 18 September 2019

Emergency network maintenance

We are upgrading our routers in the US in order to increase capacity. Up to 5 small network outages with a duration of about 1 minute are expected. These sma...

Complete Ended: 04:00 UTC - 18 September 2019

Network Maintenance in Miami (MIA2) Data Center September 17, 2019

Network maintenance will occur in our Miami (MIA2) data center on September 17, 2019 starting 22:00 UTC, and is expected to last up to 6 hours. Impact No imp...

Complete Ended: 03:01 UTC - 18 September 2019

Web Security Service Maintenance Announcement

As previously communicated on August 12, 2019, Symantec is performing a service-wide deployment of the Web Security Service release, which started on August ...

Cloud Secure Web Gateway

Complete Ended: 16:00 UTC - 17 September 2019

Portal Maintenance for NAM Infrastructure September 17, 2019

Symantec is performing maintenance of EDR Portal in the NAM region beginning September 17, 2019, starting at 04:00 UTC, for a duration of 12 hours. Impact Du...

Complete Ended: 00:47 UTC - 17 September 2019

Skyline scheduled maintenance in Production

Please be advised that VMware Engineers will be performing a scheduled maintenance on the Production environment. Start: 14 Sep 2019 3:30 AM UTC End: 16 Sep...

Resolved Ended: 09:59 UTC - 16 September 2019

Skyline Collector Registration issue for MyVMware Users

The Skyline Collector registration for MyVMware users is failing. VMWare engineers are troubleshooting the issue. Start Time: September 16, 2019 05:30 UTC ...

Complete Ended: 08:30 UTC - 16 September 2019

Planned Americas Maintenance on September 16, 2019

On September 16, 2019, at 06:30 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (Americas) for a duration of 2 hours. As part...

Complete Ended: 20:00 UTC - 15 September 2019

Planned EU Maintenance on September 15, 2019

On September 15, 2019, at 18:00 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours. As part of our...

Complete Ended: 06:35 UTC - 15 September 2019

VMware Cloud Services Scheduled Maintenance in Production

Please be advised that VMware Cloud Services support engineers will be performing scheduled maintenance on the Production Environment. Start : September 15,...

Complete Ended: 08:31 UTC - 14 September 2019

VMware Cloud Services Scheduled Maintenance in Production

Please be advised that VMware Cloud Services support engineers will be performing scheduled maintenance on the Production Environment. Start : September 14,...

Complete Ended: 05:38 UTC - 14 September 2019

VMware Cloud Services Scheduled Maintenance in Production

Please be advised that VMware Cloud Services support engineers will be performing scheduled maintenance on the Production Environment. Start : September 15,...

Complete Ended: 05:00 UTC - 14 September 2019

Planned Maintenance on September 14, 2019

Symantec is performing a maintenance of Symantec Cloud Marketplace beginning September 14, 2019, starting at 01:00 UTC, for a duration of 4 hours. Impact Dur...

Support/Partner Services

Complete Ended: 23:59 UTC - 13 September 2019

Web Security Service Maintenance Announcement

We will be conducting general maintenance to prepare for an upcoming release of the Web Security Service. During this maintenance event all services will rem...

Cloud Secure Web Gateway

Complete Ended: 23:59 UTC - 13 September 2019

New Data Center in Auckland (AKL2)

The Symantec Web Security Service Team is pleased to announce a new Auckland data center which will replace the current Auckland data center. This new data c...

Complete Ended: 23:59 UTC - 13 September 2019

New Data Center in Helsinki (HEL2)

The Symantec Web Security Service Team is pleased to announce a new Helsinki data center which will replace the current Helsinki data center. This new data c...

Complete Ended: 23:23 UTC - 12 September 2019

Unplanned Maintenance Scheduled for September 12, 2019

Symantec is performing a maintenance of Symantec Cloud Marketplace beginning September 12, 2019, starting at 23:00 UTC, for a duration of 30 minutes. Impact ...

Support/Partner Services

Resolved Ended: 05:26 UTC - 12 September 2019

Washington Data Center (IAD2) Unavailable

On September 12, 2019, between 05:16 UTC and 05:26 UTC customers connecting to the Washington Data Center (IAD2) may have experienced disconnects from the s...

Complete Ended: 04:04 UTC - 12 September 2019

CB Defense 05 Scheduled Maintenance

CB Defense 05 backend may take longer than normal to process latest events uploaded from an endpoint by CB Defense 05 sensor. Events and/or alerts in CB Defe...

Complete Ended: 02:00 UTC - 12 September 2019

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Resolved Ended: 20:58 UTC - 11 September 2019

CB Defense 05 Dashboard and Device Service degraded performance

Description: Dashboard: Some elements of CB Defense 05 UI may take longer than normal to populate or fail to load intermittently. CB Defense 05 org Administ...

Resolved Ended: 20:25 UTC - 11 September 2019

AppNeta - Shanghai, CHINA Global Monitoring Point Disruption

We are aware of an issue with the Global Monitoring Points in the Shanghai, CHINA region that may affect Experience and Delivery monitoring data from this re...

Complete Ended: 21:00 UTC - 10 September 2019

Network Maintenance in Tokyo (HND4) Data Center September 10, 2019

Network maintenance will occur in our Tokyo (HND4) data center on September 10, 2019 starting 15:00 UTC, and is expected to last up to 6 hours. Impact No im...

Resolved Ended: 20:37 UTC - 10 September 2019

CB Defense 05 Event Processing Degraded

Description: CB Defense 05 Backend may take longer than normal to process latest events uploaded from an endpoint by CB Defense 05 Sensor. Events and/or Aler...

Complete Ended: 18:00 UTC - 10 September 2019

Network Maintenance in Munich (MUC1) Data Center September 10, 2019

Network maintenance will occur in our Munich (MUC1) data center on September 10, 2019, starting 16:00 UTC, and is expected to last up to 2 hours. Impact No ...

Complete Ended: 04:00 UTC - 10 September 2019

Unplanned Network Maintenance in Turin (TRN1) Data Center September 10, 2019

Network maintenance is occurring in our Turin (TRN1) data center on September 10, 2019, that started at 00:00 UTC, and is expected to last up to 4 hours. Im...

Complete Ended: 02:00 UTC - 10 September 2019

AppNeta Performance Manager Service Upgrade

Every two weeks, we deliver the latest updates to AppNeta Performance Manager. For a brief time during this window, you may not be able to log in. The upgrad...

Resolved Ended: 22:53 UTC - 9 September 2019

CB Defense 05 Device Services degraded performance

Description: We are aware of a problem in the CB Defense 05 backend which can manifest itself as an intermittent installation or registration failure. The is...

Symantec Endpoint Security Complete

Resolved Ended: 19:06 UTC - 9 September 2019

Cloud Console Portal Login Errors

We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and wi...

Resolved Ended: 19:06 UTC - 9 September 2019

Portal Login Errors

We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and wi...

Resolved Ended: 19:06 UTC - 9 September 2019

Portal Login Errors

We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and wi...

Complete Ended: 15:00 UTC - 9 September 2019

Maintenance for NAM Service on September 9, 2019

Symantec is performing maintenance of Email Security.Cloud service in the NAM region beginning September 9, 2019, starting at 09:00 UTC, for a duration of 6 ...

Email Security.cloud

Resolved Ended: 04:27 UTC - 9 September 2019

Turin (TRN1) Data Center Unavailable

On September 9, 2019, between 3:57 UTC and 04:27 UTC, customers connecting to the Turin Data Center (TRN1) may have experienced disconnects from the service....

Complete Ended: 20:30 UTC - 8 September 2019

Planned EU Maintenance on September 8, 2019

On September 8, 2019, at 18:30 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours. As part of our ...

Complete Ended: 14:30 UTC - 8 September 2019

Web Isolation Maintenance September 8, 2019

Maintenance will be performed on the Web Isolation Service starting September 8, 2019 at 04:30 UTC, and is expected to last up to 10 hours. Customer Impact ...

Cloud Secure Web Gateway

Complete Ended: 14:30 UTC - 8 September 2019

Web Isolation Maintenance September 8, 2019

Maintenance will be performed on the Web Isolation Service starting September 8, 2019 at 04:30 UTC, and is expected to last up to 10 hours. Customer Impact ...

Resolved Ended: 11:16 UTC - 8 September 2019

VMware Cloud Dependent Services Availability Issue

VMware Cloud Services Console is experiencing Availability issues. We are currently investigating the issue with the service disruption and will provide an u...

Complete Ended: 11:00 UTC - 8 September 2019

AppNeta - US, Los Angeles Global Monitoring Point Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the US, Los Angeles location. The planned ...

Complete Ended: 19:56 UTC - 7 September 2019

Skyline Service Scheduled Maintenance

VMware Engineers will be performing scheduled maintenance on the production environment. During this maintenance, the Skyline Log Assist will be impacted. St...

Complete Ended: 08:02 UTC - 6 September 2019

Planned Network Insight service upgrade will cause the service to be unavailable.

The Network Insight service is being upgraded for a better experience to users. As part of this activity, there can be an impact on service availability. Sta...

Complete Ended: 04:00 UTC - 6 September 2019

Scheduled Maintenance for Global CASB Cloud

Symantec is performing scheduled maintenance on Global CASB Cloud beginning September 5, 2019, starting at 20:00 UTC, for a duration of 8 hours. Impact Durin...

Complete Ended: 02:30 UTC - 5 September 2019

AppNeta - Sao Paulo Global Monitoring Point Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Sao Paulo location. The planned mainte...

Complete Ended: 07:30 UTC - 4 September 2019

AppNeta - BR, Rio de Janeiro Global Monitoring Point Maintenance

Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the BR, Rio de Janeiro location. The plann...

Complete Ended: 04:00 UTC - 4 September 2019

Scheduled Maintenance for EU CASB Cloud

Symantec is performing scheduled maintenance on EU CASB Cloud beginning September 3, 2019, starting at 20:00 UTC, for a duration of 8 hours. Impact During th...

Complete Ended: 11:39 UTC - 3 September 2019

VMware Cloud on AWS Production Service Scheduled Maintenance

Please be advised that the VMware Cloud on AWS will perform a scheduled maintenance in the Production environment. Start Time: Tuesday, 3 September 2019, 11:...

Resolved Ended: 11:19 UTC - 3 September 2019

Madrid (MCV1) Data Center degraded performance

Customer connections to the Madrid (MCV1) Data Center data center may experience decreased performance or disconnects from the service. We are currently inve...

Resolved Ended: 10:08 UTC - 3 September 2019

VMware Cloud Dependent Services Availability Issue

VMware Cloud Services Console is experiencing Intermittent Availability issues. We are currently investigating the issue with the service disruption and will...

Resolved Ended: 01:21 UTC - 3 September 2019

AppNeta - RS, Belgrade Global Monitoring Point Disruption

We are aware of an issue with the Global Monitoring Points in the RS, Belgrade region that may affect Experience and Delivery monitoring data from this regio...

Complete Ended: 08:30 UTC - 2 September 2019

Planned Americas Maintenance on September 2, 2019

On September 2, 2019, at 06:30 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (Americas) for a duration of 2 hours. As part o...

Complete Ended: 20:30 UTC - 1 September 2019

Planned EU Maintenance on September 1, 2019

On September 1, 2019, at 18:30 UTC Symantec is performing planned maintenance of Symantec Secure Access Cloud (EU) for a duration of 2 hours. As part of our ...