New IP Network for Zurich

The scheduled maintenance has been completed.

Later this month, the Symantec Web Security Service Team will be announcing a new data center in Zurich. This data center will be announced with a new VIP, which will be announced when the new data center is available for use.

The new data center will retrieve content using the following source IP networks: • 148.64.11.0/24

Customer Action No action is required for customers using connectivity methods that rely on DNS or Symantec’s Cloud Traffic Controller such as Unified Agent or Proxy connections to proxy.threatpulse.net. These connections will automatically be switched over to use the new Zurich data center when it is announced in April. However, in preparation for connecting to the new data center, please ensure that any sourced-based access controls applied by you or your vendors are updated by April 19, 2019 to reflect the new source IP network to ensure WSS traffic can pass unencumbered.

Customers connecting via IPSec should transition to the new VIP as quickly as possible once it is announced. The old VIP will only be available for 60 days after the new VIP is online.

Questions? If you have questions regarding this announcement, contact Technical Support. Support information is located at https://support.symantec.com/en_US.html or on the main Web Security Service Portal page of https://portal.threatpulse.com/.